RPA to help manage growth for MyCruises
Client: Mycruises – Ignite Travel Group
Location: Australia
Industry: Travel retailer
Challenge
When dealing with extraordinary growth one of the biggest challenges for any company is containing costs. Traveltek in partnership with Traverse, helped develop robotic process automation (RPA) for My Cruises to streamline their internal accounts payable process.
My Cruises needed a solution to reduce the workload and pressure on their accounts payable team. With around 2,500 (and counting) supplier payments processed and being handled across different departments each month, an automated solution was at the forefront of their mind.
Solution
The introduction of a digital worker. Triggered by a receipt added to a booking, the digital worker used pre-determined rules and logic to create a virtual credit card payment to the cruise line directly, whilst automatically recording that payment onto the booking file.
Results
A supplier payment which previously took 5-7 minutes by an employee now takes seconds
100% of processed supplier payments are guaranteed to be accurate
Regulatory compliance across the sales, after-sales and finance teams with clear processes installed.
"A significant increase in productivity, RPA pays 65% of cruise supplier payments, this saves 2x FTE per year in an accounts payable role"
Operational Benefits
Reduced human error
Significantly reduced manual reconciliation time
Free up accounts payable staff
Business Benefits
Operational cost saving
Re-allocate human resources to higher profit initiatives
Ability to rapidly scale up the business
