A 2900% increase in monthly documents processed for Clarity
Challenge
Clarity Business Travel relied heavily on manual effort to process their invoices and this became one of their biggest business challenges. They were frustrated by the fact that they needed to spend a huge amount of manpower to process the invoices, and yet, it was very inefficient. Operational delay, prone to human error, and constantly increased labour costs became an obstacle for their business to grow.
Solution
Using our in-house RPA software, we have streamlined their transactions and invoice-matching process. We provided an automation solution not only capable of matching invoices but also smartly deals with posting, closing and matching cash within Clarity’s in-house system.
Now, Clarity uploads their banking statements to our system and it automatically validates and matches to their Travelpower system. Staff are then required to work from an exception report where they work with items that haven’t matched for any particular reason.
Results
Our solution has increased the number of invoices processed from 100-150 per day to around 3000 per day.
Automation Benefits
Operational Benefits
Accuracy and efficiency
Reduced human errors
Ability to process more documents daily
Business Benefits
Secured their service quality and avoiding customer dissatisfaction because of inaccurate information
Cost savings in man-hours
Return on business hours
Interesting Statistics…
Without RPA With RPA
Processing capability - 100 – 150 / day 3000 / day
Invoice processing - 100% Manual 10 % manual gatekeeper
Automated process - 0 5
“Clarity and Traverse have worked closely together for more years than I can remember, with Traverse providing a number of RPA (Robotic Process Automation) solutions that underpins our finance processes. A great example is the RPA solution for customer billing, which works by replicating the previously manually resource intensive closing and matching process within our purchase ledger, processing financial statements, identifying the relevant transaction in our back-office platform and then replacing all the mouse clicks and data input that would typically be performed by a team of people. We really value our long-standing relationship with Traverse, who ensured that they understood our business, and worked with us to understand what our specific requirements are - all of which is also of vital importance for providing a great level of support that understands when an issue needs to be treated with the upmost priority. The team at Traverse are incredibly talented and truly are a valued partner.”
